The trainers at ASA taught us how to persuade potential customers, new customers, decided customers, concessionary customers and loyal customers into closing car sales! It was extremely helpful.
We were taught greetings, smile techniques and all the way to the end on how we maintain after sales support to the customers' cars.
This helped in my day to day job as a Team Leader.
Fauzi
Team Leader
ASA was helpful. Not only I learned the terms in the car trade, such as OMV, ARF, VES, PARF, COE, and most importantly how to calculate monthly installment. Roger was very innovative and gave us lots of ideas to engage us in the "Show and Tell" demonstration of cars. I highly recommend this course to anyone to want to apply car trade knowledge in their career!
Pearl Goh
Senior Sales Executive
Automobile Singapore Academy helped me in the application of basic understanding of Open Market Value(OMV), Additional Fee Registration(AFR), Lemon Laws laws, monthly interest calculations.
The trainers were also helpful in sharing many ideas how on how to demonstrate the car product in the showroom.
Those who are looking to kickstart a career in automobile can gain some application knowledge in ASA Class.
Rezaliss
Team Leader
Automobile Singapore Academy taught me how important customer service is. We were taught how to deal with the 5 different type of customers and manage their expectations accordingly, and also on how to deliver good service to the customers individually! This training helped me a lot on creating good relationships with every one of my customers. Thus, every customer I've served is a happy customer!
Natasha Mak
Sales Executive
In Demonstrate Product & Services, we were given 2 hour class at a car showroom, where we are able to present features of a car in an effective roleplay. We were taught what to say and what not to say while we serviced customers, and how we will go ahead with a close. At ASA, I learnt how to calculate accurate monthly installment with accurate formulas based on the Loan, Interest, Open Market Value, and Gross Income.These valuable knowledge helped me to improve my confidence as a cars saleswoman!
Serene Chan
Sales Executive
ASA taught us in continuously innovating ideas on how we can better present the cars to decided customers and undecided customers between Mercedes Benz and BTW for instance. We were taught the art of persuasion by using props and features, advantages and benefits of each car.
I am sure the learners will find some great additional sales technique in this class.
Shown Luo
Team Leader