8-hours
$250 nett
Service Professional Leadership
1-day course (9:00am to 6:00pm)
Eligibility for SkillsFuture Credit claim: No
ASA Certified
Target Audience
For those who wish to increase their interpersonal skills, portray a positive “Corporate Image” which enhance the confidence level to potential customer.
Course Outline
- Demonstrating the organisation’s service vision
- Recognising the role that one plays in contributing to the service vison
- Demonstrating Interpersonal skills required for effective interactions with customers
- Understanding customer types for effective interactions
Learning Outcome
- Learners will acquire skills and knowledge and attitude to be service professional leadership
- Knowing how to fix the situation and work on the areas of improvement to enhance customer experience
- Able to come up with Action plan for self-improvement to ensure performance will meet the expectation of customer.