16-hours
$450 nett
Service Excellence
2-days course (9:00am to 6:00pm)
Eligibility for SkillsFuture Credit claim: No
ASA Certified
Target Audience
- Suitable for Sales Executive, Senior Executives and those in Managerial position.
Course Outline
- Service opportunities and challenges
- Post-sales follow up
- Building rapport with your customer
- Product knowledge and service offering
Learning Outcome
- Learners will be able to identify the state and build rappot with customer to increase confidence when presenting sales.
- Able to respond to service challenges and turn it into service opportunities