16-hours
$800 nett
Innovative Customer Experience
3-days course (9:00am to 6:00pm)
Eligibility for SkillsFuture Credit claim: No
ASA Certified
Target Audience
- Suitable for Senior Executives and those in Managerial position.
- People in the Marketing industry are also welcome to attend.
Course Outline
- Developing customer’s journey map
- Customer experience gap analysis
- Enhancing products and services
Learning Outcome
- Learners will be able to adopt the right elements in creating customer’s experience
- Able to provide solutions to improve customer’s buying experience
- Able to increase customer satisfaction level